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Experience Design Practice Director, New York City, New York

Created 11/08/2019
Reference 4769858
Category Marketing and Market Research
Job type Full-Time
Country United States
State New York
City New York City
Zip 10001
Salary Competitive
As Experience Design Practice Director, within Pfizer Digital's Customer Experience organization, you will have responsibility for maturing our experience design team, workflows and shared services. Along with this, you will nurture the growth of Pfizer's Helix Design System and establish its importance within the creation of our next generation of digital experiences.

You will help steer strategic thinking for bringing industry leading experiences to market and are able to switch gears and be a mentor for your team in creating digital experiences. As part of our dynamic team, you will bring creativity together with data informed decision making. You will be on the lookout for better practices and bring them back to our Digital organization to be tested and implemented for the value they will bring our most important customers.


As a member of Pfizer Digital's Experience & Design organization, you have an important role in steering the future of all digital experiences delivered by Pfizer. You will have responsibility to understand the needs of our vast range of users, providing design vision to the teams responsible for bringing our products to market.

  • Creation of the design principles that will be upheld across all digital products, with emphasis on designing for performance, accessibility, and delight - b uilding a consistent user experience across the customer journeys.
  • Have an active, keen eye for identifying best practices, developing a strategy for implementing within our system. This includes identifying intuitive patterns, reusable components, and engaging interactions.
  • Lead a team of User Experience Designers and work together with the Director of Design to evolve our methodologies, workflows and tool-sets
  • Own the design system roadmap from concept to code: Grow the living design system with evolving user needs; M aintain pixel-perfect standards for design interactions; Collaborate with cross functional teams on the architecture for how they are applied to our digital product portfolio; Follow through with performance analytics monitoring to identify opportunities for iterative improvements.
  • Create a governance model that communicates how components should be consumed, created and contributed to Pfizer's helix Design System. Actively share knowledge on how to utilize the platform to product teams, agency partners, and technical vendors.
  • Work hands-on for high priority initiatives to design minimum viable experienced through prototyping, product simulation and experimentation, always applying design system principles.
  • Facilitate Design Studios and Sprints with a wide variety of stakeholders in projects at various stages within the product life cycle.
  • Provide mentorship for other experience designers, acting as a critical eye and coach. Ability to communicate your design process in a way that helps others grow.

  • Bachelors in the design, arts, technology related fields or equivalent experience
  • 10+ years of professional experience as an Experience or Product Design lead
  • Strong understanding of and enthusiasm for, user centered design principles.
  • Experience with Sketch, Prototyping tools, Pre-production software, HTML5 based animations and interactions
  • In depth knowledge of Responsive web, iOS, Material design, and Hybrid standards
  • Ability to execute an appropriate assessment of technology in the competitive landscape
  • Ability to conduct user research and testing with a variety of techniques
  • Ability to think critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement or communicate the best solution in a timely manner.
  • Superior communication skills
  • Demonstrated effective organization and time management
  • Demonstrated ability to deliver results under aggressive schedules
  • Ability to work independently and with minimum supervision
  • Ability to function in a dynamic work environment

  • Superior communication and interpersonal skills
  • Proven experience in the Pharmaceutical or Healthcare Industry
  • Proven experiences working with pods of designers to execute projects

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Other Job Details
  • Last Date to Apply for Job: November 20, 2019
  • Eligible for Employee Referral Bonus
  • #LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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